Contact & Support
Last updated: March 2026
We're here to help. If you have questions, billing issues, technical problems, or anything else, reach out to our support team.
Support Email
The best way to reach us is by email:
We aim to respond to all support requests within 1–2 business days. Please include your account email address so we can locate your account quickly.
What We Can Help With
- Account access and login issues
- Billing questions, payment issues, and subscription changes
- Data export or deletion requests
- Technical problems or bugs
- Feature questions and general help
- Privacy and data rights requests
Billing & Subscription Help
For billing questions, cancellation requests, or payment issues, see our Billing Policy or email us at support@petfoliohealth.com. You can also manage your subscription directly from the Billing page in your account.
Cancellation & Refunds
For information about cancelling your subscription or requesting a refund review, see our Cancellation & Refund Information page.
Privacy & Data Requests
To request data export, account deletion, or exercise other privacy rights, see our Data & Privacy Rights page or email support@petfoliohealth.com with "Privacy Request" as the subject.
Support Hours
We are a small, dedicated team. We respond to support requests during business hours (Monday–Friday). We appreciate your patience and aim to resolve all issues as quickly as possible.