Cancellation Policy | PetFolio Health

This page explains how to cancel your PetFolioHealth subscription, what happens to your account and data after cancellation, and our refund policy.

How to Cancel

You can cancel your subscription at any time by:

Going to your Billing page in the app dashboard
Clicking "Manage Billing" to open the secure Stripe billing portal
Selecting "Cancel subscription" in the portal

Alternatively, you can email support@petfoliohealth.com and we will assist with cancellation.

What Happens After Cancellation

Your subscription is scheduled to cancel at the end of the current billing period
You retain full access to all paid features until that date
After the billing period ends, your account reverts to the Free plan
Your pet data and health records are retained on the Free plan
You will not be charged again

When Does Access End?

Access to Plus or Premium features ends at the end of the billing period you have already paid for — not immediately upon cancellation. For example, if you are on a monthly plan and cancel on the 10th, you will retain access until the end of that month.

Annual Plans

If you cancel an annual plan, access ends at the end of the annual period. You will not receive a refund for the remaining months.

Refund Policy

PetFolioHealth does not offer pro-rated refunds for unused portions of a billing period. We believe in transparent pricing: you pay for a period, and you retain access for that full period.

Exceptions may be considered on a case-by-case basis for:

Billing errors or duplicate charges
Charges made after a documented cancellation request
Service outages materially affecting your ability to use the platform

To request a refund review, email support@petfoliohealth.com within 14 days of the charge with your account email and a description of the issue.

Reactivating Your Subscription

If you cancelled but change your mind, you can reactivate your subscription before the billing period ends. Visit the Billing page in your account to do so. If your subscription has already ended, you can start a new subscription at any time.

Cancellation & Refund Information